Our Terms of Service
Last Updated: 10/08/2025
Welcome to Medi Creation ("we," "our," or "us"). These Terms and Conditions govern your use of our website https://www.medicreation.co/ and our services. By accessing or using our website and services, you agree to comply with these terms. If you do not agree, please do not use our website or services. For any questions, please contact us using the button below.
1. Services
We offer Photography, Videography, Content Creation, Brand and Web Design services. These services might be offered on their own or as packages. All services are subject to availability and may be modified or discontinued at our discretion.
2. Payments & Deposits
All projects require a 50% deposit to secure your start date. The remaining 50% is due upon completion of the work and before the final handover of files or launch of the website. Invoices must be paid upon receipt unless otherwise agreed in writing.
3. Refund Policy
Due to the customised and time-intensive nature of our design services, all payments are non-refundable. Once a deposit has been paid, time and resources are committed to your project, and refunds will not be issued under any circumstances.
4. Revisions (applicable to the 'Brand and Website Design' Service)
Each design package will includes a certain amount of rounds of revisions, as outlined in your project agreement. Additional revisions beyond this will be charged at £75 per hour and must be approved in writing before work begins.
5. Client Responsibilities
Clients are expected to provide all content, images, copy, and branding assets in a timely manner. Delays in providing content may result in project delays and may affect the timeline for completion. Medi Creation is not responsible for delays caused by missing materials or lack of communication.
6. Project Timelines
We will provide an estimated start and completion date upon project booking. While we aim to meet deadlines, these may shift based on client responsiveness and revision rounds. Timely feedback is essential for maintaining momentum and completing your project on schedule.
7. Ownership & Portfolio Use
Upon full payment, you will own the final design files and website. Medi Creation retains the right to showcase your completed project in our portfolio, website, and marketing materials unless otherwise agreed in writing.
8. Website Platform
We design exclusively using Wix. By working with us, you agree to build and manage your website through the Wix platform and pay your website hosting fee and domain fee directly to Wix.
9. Confidentiality
All sensitive business information shared during our work together will be kept confidential. We will never share your materials or ideas with third parties without your consent.
10. Liability
While we do our best to ensure that your website functions properly and is designed to best practices, Medi Creation is not liable for third-party platform outages, technical errors, or changes in external service provider policies (such as Wix or Google).
11. Legal Jurisdiction
These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales. Any legal proceedings will be handled within this jurisdiction.
12.Changes to These Terms
We may update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date.
If you have any questions, feel free to get in touch at hello@medicreation.co